Bt broadband billing fail results in fon wifi use charges. Aug 02, 2019 how to check your broadband usage if you are a bt customer, the my bt app makes it easy to check your broadband use, and you can check bt tv, landline and bt mobile use. Bt broadband usage motorhomefun the motorhome support. If somebody connects to the bt fon or openzone hotspot from your hub and you start to use your own connection, they will then slowly have their connection reduced to nil. Enjoy seamless highspeed wifi all around your home, delivered from a supercharged network that automatically connects everyone to the fastest, strongest signal. You can track your broadband usage using the my bt app or via the usage monitor on my bt. Bt quietly removes capped usage broadband packages from. Bt bandwidth and usage on bt fon also, as you are the owner of the hub, you have the priority connection.
Bt total broadband information and advice filesaveas. With multiple people connecting and using the internet every single day, youll get through a usage limit in a matter of hours, even if it seems like a generous one. Bts current big push is offering valueadd services, such as online security, the bt home hub and the bt vision tv service, showing that bt offers better value for money than the slightly lowerpriced broadband advice offerings from the likes of talktalk and sky here are their key selling points. I have a bt broadband account with a 10gb monthly limit.
Information on bt total broadband, the highspeed uk internet service provider. You can watch iplayer with less interruption and hd video with less buffering. As a consequence, bt broadband customers were being charged for excess usage, andor forced into accepting upgrade packages in an attempt to avoid the excess usage charges. Telecoms giant bt has admitted charging a number of customers for the traffic racked up by its fon services, which uses a portion of each customers wifi connection to provide hotspots accessible to the public. If you are a bt customer, the my bt app makes it easy to check your broadband use, and you can check bt tv, landline and bt mobile use. Then in august it went over again, despite noone having been home to use it. If i conect wirelessly via my laptop to the btfon on my own homehub2 other family members hogging the main broadband does this count as usage against my 10gb. Hi this might seem a silly question to be answered but here goes.
Bt should be providing you the fastest speed you can get up to the 4010 advertised, regardless of whether you opt in or out of fon. Our fair usage policy says that if your monthly wifi usage goes over 10,000 minutes, well limit your session login to 30 minutes at a time. Dec 02, 2008 bt is trumpeting figures that show wifi usage has doubled since last year, with users clocking up more than a million minutes a day during september but all is not quite what it seems. As a result of coronavirus we removed caps on all of our broadband packages so every customer has unlimited data. Bt superfast fibre gives you a superfast fibre optic broadband connection with average speeds of 67mb. Install your own software netmeter etc and monitor that. I have bt broadband with a 12gb monthly limit and am also use the fon hotspot network which i understand to be free and unlimited i have a bt hub4 i have noticed for some time that there is unusual high consumption on my broadband to the point that i have exceeded the 12gb. If you have ever had bt broadband and dont any longer then do not buy the packages from the hotspot use your old details to access the hotspot, i had bt broadband 2 years ago then one day a hot spot was installed around 50 yards from my property so one day i tried to use my old details bt account and it connected me with no issues now. Bt access manager software is included with mobile broadband. Dec 03, 2008 bt wifi users have doubled their usage from last year, according to new figures bt openzone and bt fon network users used twice the number of minutes between april and september 2008 than they.
Ive just opted out of fon as it appears its being used rather regularly, which means my speeds are going down. This will allow you to connect to the wifi hotspots of other bt fon users. Bt has renamed its bt fon and bt openzone wifi hotspot network simply bt wifi in an effort to make it less confusing for consumers to find a hotspot. Not having monitored my usage, i didnt think much about it. The two figures youre concerned with here are downstream sync speed and upstream sync speed. Bt broadband usage query page 1 computers, gadgets. All customers who currently have limited broadband packages will automatically get unlimited data. The fon router works in a similar fashion to btfon devices and sets up a separate tunnel for the fon portion of the wifi traffic the ip address via the fon connection is different and there is no liability to the host fonero as fon calls its users. Did not want to go unlimited cos of the nil usage when away, not even of fon as i only ever found one, in germany, i had to stand in the middle of a pavement to get the signal. Whole home wifi from bt completes your home wifi experience. If youre not a bt broadband customer yet, subscribe now so you can activate fon. Free bt wifi for bt broadband and bt mobile customers. Free upgrade to unlimited usage from bt k duggan posts. Apr 04, 2016 similarly ofcoms data shows that the average monthly data usage per broadband connection is now 82gb gigabytes, rising to 112gb on superfast packages, which further suggests that bts 10gb and 40gb options were beginning to look a bit out of place against a background of ever rising demand.
If you have ever had bt broadband and dont any longer then do not buy the packages from the hotspot use your old details to access the hotspot, i had bt broadband 2 years ago then one day a hot spot was installed around 50 yards from my property so one day i tried to use my old details bt account and it connected. Aug 06, 2014 an issue with bt wifi fon usage accounting process between 12june to 10july meant that for a very small number of customers, fon bt wifi traffic hasnt been excluded from their normal internet. If you want to get a true measure of how fast your broadband speed is, run s speed test from your computer. Bt is trumpeting figures that show wifi usage has doubled since last year, with users clocking up more than a million minutes a day during september. In july this year i apparently went over my 10gb limit. Business broadband business broadband package list. The fon router works in a similar fashion to bt fon devices and sets up a separate tunnel for the fon portion of the wifi traffic the ip address via the fon connection is different and there is no liability to the host fonero as fon calls its users. An issue with btwififon usage accounting process between 12june to 10july meant that for a very small number of customers, fonbtwifi traffic hasnt been excluded from their normal internet usage. Free free phonecalls unlimited weekend calls to uk numbers starting 01 02 03 0845 and 0870. This fair use policy is designed to make sure that all bt wifi customers receive a fast and reliable service, whatever the time of day. Includes unlimited access to over 5 million bt wifi hotspots across the uk. We dont really download much bit of music, we never watch films, maybe the odd catch up tv but thats about it.
I was originally on bt broadband option4, but after upgrading well i got a free hub and now a free 1010 phone after complaining to bt total broadband, i ve noticed its now option 3 which is the highest they seem to goto, and which only has a 40gb limit. Set aside a little for your business network so you can take card payments, send emails, stream music, and so on 23mb should be fine, though you can always adjust it later and let your guests use the. Free security firewall software popup blocker and parental controls. Compare our mobile broadband deals and buy your mobile broadband deal online today. Jun 28, 2012 bt has renamed its bt fon and bt openzone wifi hotspot network simply bt wifi in an effort to make it less confusing for consumers to find a hotspot. Mar 04, 2019 the bt broadband speed test doesnt tell you what speed youre getting right now. We have basic bt broadband package 10gb a month, however since october, we have been way over the use and getting charged for it we cant work out why. Mar 22, 2011 the best advice i can give is activate your bt fon account on your router and only use that. A very small number of our customers use the bt wifi service inappropriately, for example by sending or downloading large files, or using peer to peer and file sharing software which may involve sending and receiving video and other large files.
These should roughly match the headline figures that bt promises on your broadband package. If youre a bt broadband customer, you benefit from a very useful service indeed. The software will ask if you want to connect to the 3g network when you move out of range. Bt renames openzone, fon wifi hotspot network zdnet. Prices and bt sport content subject to change at any time. As im using download speed quite a bit recently, id rather have it for myself. Download the free bt wifi app to get online automatically at over 5m hotspots in the uk. If you are a bt broadband or bt mobile customer you can access 18 million hotspots around the world. The best advice i can give is activate your bt fon account on your router and only use that.
Bt does provide a way of switching off the bt fon transmitter in your wifi router, but from time to time they will update the software in your router without asking you of course and when that happens bt fon is switched on again. Consumers that are worried about their broadband usage and have had little help from bt can monitor their data with third party software, find out how with our guide to monitoring broadband usage, but the software tends to be complicated and technical and has to be installed on every device using the home wifi in order to get an accurate reading. We thought youd like to know that your wifi usage at bt fon and bt openzone hotspots this month is now above 8,000 minutes. One is secure and the other is open to allow other fon users to access your broadband. Most homes will get fttc service and have up to 40mbits broadband, those with fttp will get 100mbits and a 20gb monthly usage allowance in 2010, with an unlimited package also offered. You will be able to see the device names, but will not be able to connect to them, and they will not be able to connect to your private network. Fon is the worlds first global wifi network and aims to give all its members access to wireless broadband wherever they are in the world. An issue with btwififon usage accounting process between 12june to 10july meant that for a very small number of customers, fonbtwifi traffic hasnt been excluded from their normal internet. This lets you do more online, with everyone online together, and its great for downloading or streaming movies, tv shows and music. Jul 29, 2015 that was happening to us two years ago. Bt fon info broadband information home hub help btopenzone wifi mobile internet internet hosting broadband help glossary. We have detected additional accounts have been added since you last viewed your faults and orders dashboard.
This page provides information and advice on services such as bt vision, bt fon and the bt home hub some useful advice. Also is it wise to use a vpn on btfon as is recommended when using. Bt home hub archives page 2 of 5 the big tech question. Bt broadband usage motorhomefun the motorhome support and. Nov 24, 2011 bt should be providing you the fastest speed you can get up to the 4010 advertised, regardless of whether you opt in or out of fon. Ip addresses, are issued to devices connecting to bt wifi fon, and do not count towards your usage allowance. Access fon hotspots in the uk and abroad uk countries. They are shameless and their customer service is so bad its laughable.
With bt broadband and bt mobile, you get free access to the uks largest wifi network that means more than 5 million bt wifi hotspots. Before you get wifi going for your customers, youll need a broadband connection that can handle it. In january 2010, bt launched a new fibreoptic product called bt infinity. They are on a different virtual lan, and a different ip subnet. Available to android and ios users, the awardwinning app allows you to check and pay your bill, download it as a pdf, check your service status and optimise your router. Bt quietly removes capped usage broadband packages from its. Since march 2009, all new bt broadband customers are automatically members of the fon community and agree to securely share a portion of their wifi bandwidth through a separate channel on their hub. Register for a free account for online billing, faults, and order tracking. You can check your status and switch bt fon off here. Similarly ofcoms data shows that the average monthly data usage per broadband connection is now 82gb gigabytes, rising to 112gb on superfast packages, which further suggests that bts 10gb and 40gb options were beginning to look a bit out of place against a background of ever rising demand none of this is to say that bt wont readd a capped. New 24month bt broadband and bt tv contracts required. Rang bt twice and got treated like a pratt by some foreign people. Connect for as long as you like and save your mobile data for when you really need it.
Rate my broadband rate your broadband connection requires login full broadband isp list search broadband by service provider. Nor does it tell you anything about your upload speed. Bt have since rolled out infinity 2 offering up to 79mbits. How to check your broadband usage if you are a bt customer, the my bt app makes it easy to check your broadband use, and you. Aug 07, 2014 consumers that are worried about their broadband usage and have had little help from bt can monitor their data with third party software, find out how with our guide to monitoring broadband usage, but the software tends to be complicated and technical and has to be installed on every device using the home wifi in order to get an accurate reading. Bt admit broadband usage monitor is wrong moneysavingexpert. To do this you need to search for a wifi network with the word fon. Bt wifi users have doubled their usage from last year, according to new figures bt openzone and bt fon network users used twice the number of minutes between april and september 2008 than they. Bt customers get 10gb, 200gb or gb 1tb of free storage included in their broadband package, depending on the deal they choose, and can add to this from as little as. How to set up a lan with multiple networks on the same broadband connection like this, you can assign a section of bandwidth to each one.
At the very least, business broadband with unlimited downloads is essential. Free upgrade to unlimited usage from bt digital spy. Bt total broadband anywhere explored how do you make broadband anywhere. Bt users suspicious about high data usage after wifi mix up. Alliance with fon effectively extends bts openzone network to every street in the u. If you went to roam on to fon or btfon hotspot for free than you need a fon router. It automatically selects the best available network and connection. Once you have subscribed to any bt broadband package,you can connect through the bt wifi app or on wifi captive portals that will pop up when you click on your browser after selecting any btwifiwithfon signal.
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